Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Employers prefer high school graduates for this occupation. High school students may prepare for this job by taking courses in driver's education, auto mechanics, biology, and physiology. Health occupations and first aid courses are very beneficial. Ambulance drivers must have certification in cardiopulmonary resuscitation (CPR) and must have a Tennessee chauffeur's license.
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Third Interest High-Point - Tertiary-Cutoff/Rank Descriptiveness
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Integrity - Job requires being honest and ethical.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence - Job requires persistence in the face of obstacles.
Social Service - Workers on this job have work where they do things for other people.
Relationships-Mean Extent - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Security - Workers on this job have steady employment.
Achievement - Workers on this job get a feeling of accomplishment.
Variety - Workers on this job have something different to do every day.
Moral Values - Workers on this job are never pressured to do things that go against their sense of right and wrong.
Co-workers - Workers on this job have co-workers who are easy to get along with.
Supervision, Human Relations - Workers on this job have supervisors who back up their workers with management.
Support-Mean Extent - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Company Policies and Practices - Workers on this job are treated fairly by the company.
Supervision, Technical - Workers on this job have supervisors who train their workers well.
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