Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete and mail bills, contracts, policies, invoices, or checks.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Complete work schedules, manage calendars and arrange appointments.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Type, format, proofread and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Count, weigh, measure, and/or organize materials.
Train other staff members to perform work activities, such as using computer applications.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Most general office clerks begin in entry level support positions, although previous office experience may be required. Employers generally require a high school diploma. For related information and recommended courses to prepare for this occupation, Tennessee high school students may visit the Business and Information Technology Standards online. Postsecondary training at a Tennessee technology center, community college, or business school is beneficial. Testing for clerical aptitude is common. Employers may require applicants to take tests in reading comprehension, numerical skill, spelling, and keyboarding.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
First Interest High-Point - Primary-Rank Descriptiveness
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity - Job requires being honest and ethical.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence - Job requires persistence in the face of obstacles.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Moral Values - Workers on this job are never pressured to do things that go against their sense of right and wrong.
Activity - Workers on this job are busy all the time.
Working Conditions - Workers on this job have good working conditions.
Supervision, Human Relations - Workers on this job have supervisors who back up their workers with management.
Advancement - Workers on this job have opportunities for advancement.
Co-workers - Workers on this job have co-workers who are easy to get along with.
Relationships-Mean Extent - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support-Mean Extent - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Supervision, Technical - Workers on this job have supervisors who train their workers well.
Working Conditions-Mean Extent - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Independence - Workers on this job do their work alone.
Security - Workers on this job have steady employment.
Company Policies and Practices - Workers on this job are treated fairly by the company.
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