Career Summary:
- Experience- Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.
- Education- These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
- Job Training- Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
- Examples- These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.
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- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
- Compile, sort and verify the accuracy of data before it is entered.
- Compare data with source documents, or re-enter data in verification format to detect errors.
- Store completed documents in appropriate locations.
- Locate and correct data entry errors, or report them to supervisors.
- Maintain logs of activities and completed work.
- Select materials needed to complete work assignments.
- Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
- Resolve garbled or indecipherable messages, using cryptographic procedures and equipment.
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- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- A high school education is required for this job. Training in data entry and key-punch operation may be acquired from a community college, Tennessee technology center, or business school. Many companies train data entry keyers on the job after they have passed clerical and typing tests. For related information and recommended courses to prepare for this occupation, Tennessee high school students may visit the Business and Information Technology Standards online.
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- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Wrist-Finger Speed - The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Speech Recognition - The ability to identify and understand the speech of another person.
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- Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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- Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- First Interest High-Point - Primary-Rank Descriptiveness
- Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
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- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity - Job requires being honest and ethical.
- Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
- Persistence - Job requires persistence in the face of obstacles.
- Initiative - Job requires a willingness to take on responsibilities and challenges.
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- Moral Values - Workers on this job are never pressured to do things that go against their sense of right and wrong.
- Independence - Workers on this job do their work alone.
- Activity - Workers on this job are busy all the time.
- Supervision, Human Relations - Workers on this job have supervisors who back up their workers with management.
- Security - Workers on this job have steady employment.
- Working Conditions - Workers on this job have good working conditions.
- Company Policies and Practices - Workers on this job are treated fairly by the company.
- Support-Mean Extent - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions-Mean Extent - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Relationships-Mean Extent - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
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| 10% | 25% | Median- 50% | 75% | 90% | | TN Annual | $16,970 | $19,550 | $23,800 | $28,670 | $32,830 | | US Annual | $17,500 | $21,050 | $25,370 | $30,550 | $37,090 |
*Some salaries are listed at an hourly rate. Those that include a single dollar amount are considered hourly wage.
Wage and salary data provided by:
- Bureau of Labor Statistics, Tennessee Department of Labor website
- TN Department of Labor & Workforce Development website
- Bureau of Economic Analysis website
For an explanation of salary data please visit acinet.org
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Tennessee Board of Regents is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. Full Non-Discrimation Policy.
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