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Video Overview (Closed Caption):


Video Courtesy of the US Department of Labor.


Video Overview (en Espanol):


Video Courtesy of the US Department of Labor.



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Career Summary:


  • Experience- A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
  • Education- Most of these occupations require a four - year bachelor's degree, but some do not.
  • Job Training- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
  • Examples- Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.
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  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.
  • Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Consult with management to ensure agreement on system principles.
  • Expand or modify system to serve new purposes or improve work flow.
  • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
  • Determine computer software or hardware needed to set up or alter system.
  • Train staff and users to work with computer systems and programs.
  • Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
  • Assess the usefulness of pre-developed application packages and adapt them to a user environment.
  • Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
  • Develop, document and revise system design procedures, test procedures, and quality standards.
  • Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
  • Recommend new equipment or software packages.
  • Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
  • Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
  • Utilize the computer in the analysis and solution of business problems such as development of integrated production and inventory control and cost analysis systems.
  • Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
  • Specify inputs accessed by the system and plan the distribution and use of the results.
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  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
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  • While there is no universally accepted way to prepare for the occupation of computer systems analyst, employers increasingly seek individuals with a bachelor's degree in computer science, information science, computer systems, or management information systems (MIS). MIS programs usually are part of a postsecondary business school or college. Technological advances occur so rapidly in the computer field that continuing education is necessary to keep skills up to date.

    Military job training consists of 5 to 18 weeks of classroom instruction. Training length varies depending on specialty. Course content typically includes fiscal and contract management; assessment of computer equipment needs; and computer systems development and project management.

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  • Time Management - Managing one's own time and the time of others.
  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination - Adjusting actions in relation to others' actions.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
  • Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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  • Second Interest High-Point - Secondary-Cutoff/Rank Descriptiveness
  • Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
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  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  • Persistence - Job requires persistence in the face of obstacles.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Integrity - Job requires being honest and ethical.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
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  • Company Policies and Practices - Workers on this job are treated fairly by the company.
  • Ability Utilization - Workers on this job make use of their individual abilities.
  • Security - Workers on this job have steady employment.
  • Compensation - Workers on this job are paid well in comparison with other workers.
  • Independence-Mean Extent - Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Creativity - Workers on this job try out their own ideas.
  • Responsibility - Workers on this job make decisions on their own.
  • Autonomy - Workers on this job plan their work with little supervision.
  • Achievement-Mean Extent - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Working Conditions-Mean Extent - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Activity - Workers on this job are busy all the time.
  • Supervision, Human Relations - Workers on this job have supervisors who back up their workers with management.
  • Achievement - Workers on this job get a feeling of accomplishment.
  • Working Conditions - Workers on this job have good working conditions.
  • Support-Mean Extent - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence - Workers on this job do their work alone.
  • Advancement - Workers on this job have opportunities for advancement.
  • Recognition - Workers on this job receive recognition for the work they do.
  • Moral Values - Workers on this job are never pressured to do things that go against their sense of right and wrong.
  • Social Status - Workers on this job are looked up to by others in their company and their community.
  • Co-workers - Workers on this job have co-workers who are easy to get along with.
  • Recognition-Mean Extent - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
  • Variety - Workers on this job have something different to do every day.
  • Relationships-Mean Extent - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
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10%25%Median- 50%75%90%
TN Annual$35,250$44,890$59,300$75,730$92,530
US Annual$43,930$56,590$73,090$92,420$113,670

*Some salaries are listed at an hourly rate. Those that include a single dollar amount are considered hourly wage.

Wage and salary data provided by:


  • Bureau of Labor Statistics, Tennessee Department of Labor website
  • TN Department of Labor & Workforce Development website
  • Bureau of Economic Analysis website

For an explanation of salary data please visit acinet.org


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