Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Experience- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.
Job Training- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
Examples- These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Modify and customize commercial programs for internal needs.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
While there are many training paths available to computer support specialists, the level of education is continually rising due to the number of qualified applicants in the field and the increasing complexity of computers. A bachelor's degree in computer science is increasingly expected by employers, although some specialists with a two-year degree and substantial experience have found excellent opportunities. High school students should pursue college preparatory courses with an emphasis in computer applications.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
Second Interest High-Point - Secondary-Cutoff/Rank Descriptiveness
Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Integrity - Job requires being honest and ethical.
Persistence - Job requires persistence in the face of obstacles.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Security - Workers on this job have steady employment.
Working Conditions - Workers on this job have good working conditions.
Autonomy - Workers on this job plan their work with little supervision.
Company Policies and Practices - Workers on this job are treated fairly by the company.
Achievement-Mean Extent - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Ability Utilization - Workers on this job make use of their individual abilities.
Achievement - Workers on this job get a feeling of accomplishment.
Activity - Workers on this job are busy all the time.
Variety - Workers on this job have something different to do every day.
Compensation - Workers on this job are paid well in comparison with other workers.
Advancement - Workers on this job have opportunities for advancement.
Creativity - Workers on this job try out their own ideas.
Working Conditions-Mean Extent - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Independence-Mean Extent - Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Moral Values - Workers on this job are never pressured to do things that go against their sense of right and wrong.
Supervision, Human Relations - Workers on this job have supervisors who back up their workers with management.
Support-Mean Extent - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Recognition - Workers on this job receive recognition for the work they do.
Relationships-Mean Extent - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Co-workers - Workers on this job have co-workers who are easy to get along with.
Recognition-Mean Extent - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Social Status - Workers on this job are looked up to by others in their company and their community.
Social Service - Workers on this job have work where they do things for other people.
Responsibility - Workers on this job make decisions on their own.
Authority - Workers on this job give directions and instructions to others.
Supervision, Technical - Workers on this job have supervisors who train their workers well.
Tennessee Board of Regents is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. Full Non-Discrimation Policy.
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