Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.
Experience- A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education- Most of these occupations require a four - year bachelor's degree, but some do not.
Job Training- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Examples- Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, human resource managers, computer programmers, teachers, chemists, and police detectives.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Direct or coordinate the supportive services department of a business, agency, or organization.
Set goals and deadlines for the department.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Acquire, distribute and store supplies.
Plan, administer and control budgets for contracts, equipment and supplies.
Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
Hire and terminate clerical and administrative personnel.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Manage leasing of facility space.
Participate in architectural and engineering planning and design, including space and installation management.
Conduct classes to teach procedures to staff.
Dispose of, or oversee the disposal of, surplus or unclaimed property.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Educational requirements for administrative services managers vary widely depending on the size and complexity of the organization. In small organizations, experience may be the only requirement needed to enter a position as office manager. When an opening in administrative services management occurs, the office manager may be promoted to the position based on past performance. In large organizations, however, administrative services managers normally are hired from the outside and each position has formal education and experience requirements. Some administrative services managers have advanced degrees. Specific requirements vary by job responsibility. For first-line administrative services managers of secretarial, mailroom, and related support activities, many employers prefer an associate's degree in business or management, although a high school diploma may suffice when combined with appropriate experience. For related information and recommended courses to prepare for this occupation, Tennessee high school students may visit the Marketing Education Standards, Competency Profiles, and Resource Links or Business and Information Technology Standards online. For managers of audiovisual, graphics, and other technical activities, postsecondary technical school training is preferred. Managers of highly complex services such as contract administration generally need at least a bachelor's degree in business, human resources, or finance.
Military job training is offered for some specialties. Training length varies; however, most managers receive significant on-the-job training.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition - The ability to identify and understand the speech of another person.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Second Interest High-Point - Secondary-Cutoff/Rank Descriptiveness
First Interest High-Point - Primary-Rank Descriptiveness
Integrity - Job requires being honest and ethical.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Persistence - Job requires persistence in the face of obstacles.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Working Conditions - Workers on this job have good working conditions.
Authority - Workers on this job give directions and instructions to others.
Company Policies and Practices - Workers on this job are treated fairly by the company.
Responsibility - Workers on this job make decisions on their own.
Security - Workers on this job have steady employment.
Autonomy - Workers on this job plan their work with little supervision.
Activity - Workers on this job are busy all the time.
Independence-Mean Extent - Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Co-workers - Workers on this job have co-workers who are easy to get along with.
Recognition-Mean Extent - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions-Mean Extent - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Compensation - Workers on this job are paid well in comparison with other workers.
Advancement - Workers on this job have opportunities for advancement.
Supervision, Human Relations - Workers on this job have supervisors who back up their workers with management.
Ability Utilization - Workers on this job make use of their individual abilities.
Social Status - Workers on this job are looked up to by others in their company and their community.
Creativity - Workers on this job try out their own ideas.
Support-Mean Extent - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement-Mean Extent - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Achievement - Workers on this job get a feeling of accomplishment.
Variety - Workers on this job have something different to do every day.
Recognition - Workers on this job receive recognition for the work they do.
Moral Values - Workers on this job are never pressured to do things that go against their sense of right and wrong.
Relationships-Mean Extent - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
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